When your robot stalls, a trained human operator takes remote control and resolves the issue in under 60 seconds. No technician callout. No production halt. Or if you need robots but don't own any — we deploy, operate, and maintain them in your venue. Either way: per robot, per month, cancel anytime.
You have robots. We keep them running.
From $1,800/moNo robot? We bring and operate one.
Three questions. We’ll recommend the exact plan for your situation.
Every unresolved robot stall is a financial event. Most operators don’t track the real cost — until they do.
Even cutting-edge robots fail in conditions their training didn’t cover.
Each stall costs $95 in wasted time. At 4 stalls/week, that’s $380/week per robot — $19,760/year you’re already paying, just not seeing on any invoice.
Hire a technician? That’s $45K+/year for one person covering one site. Don’t hire? Your robots fail silently. Neither option works at scale.
2 on-site technicians cost $143K/yr and still leave coverage gaps. Nyx Lab covers 5 robots for $119K/yr with zero gaps, across multiple sites.
See Full TaaS Comparison →A part-time worker for repetitive tasks costs ~$2,900/mo with turnover and sick days. A Nyx Lab robot costs the same — works every shift, never calls in sick.
See Full RaaS Comparison →Measured results from active Nyx Lab deployments. Not projections.
Operator connected before the robot’s fault timeout triggers.
One operator manages multiple robots across sites simultaneously.
No firmware changes. Connects to existing control interface in hours.
Operators update trajectories and task parameters remotely.
Every shift, every region. Your robots are never alone.
Same infrastructure for TaaS and Store Deploy.
“We were losing 6–8 hours a week to manual restarts. After connecting to Nyx Lab, that dropped to under 15 minutes. The $1,990/month subscription paid for itself by the second week. We haven’t sent a technician to restart a robot since.”
“The robot replaced 4 hours of daily manual work — restocking, sorting, surface prep. We didn’t hire a technician or learn robot programming. Nyx Lab operates it remotely. Our staff now spend that time with customers instead.”
“We priced hiring technicians for 24/7 robot coverage: $143K/year, one site only, 30 days of gaps from leave. Nyx Lab covers all 5 robots across 2 sites for $119K. Zero gaps. We signed in the same meeting we got the quote.”
Free 30-minute assessment. No obligation.
A persistent human safety layer beneath your automation stack. When your robot gets stuck, a trained operator takes remote control, resolves the issue, and returns it to autonomous mode. No site visit. No waiting.
Connects to existing control bus. No firmware changes. Hours to install.
WebRTC. Multi-angle cameras, joint telemetry, force feedback. Sub-200ms.
Encrypted outbound tunnel. No inbound ports. Local failsafe.
Real-time status, interventions, uptime, alerts, session logs.
Update trajectories and task parameters remotely. No site visit.
Every intervention trains AI. Your robots need less help over time.
Autonomy pauses. Adapter sends dispatch.
Nearest operator sees live feed. WebRTC established.
Operator moves joints, adjusts grip, navigates obstacles.
Task resolved. Data captured. Robot resumes.
30-min call. Confirm compatibility.
Adapter connects. No downtime.
Operators on standby. Dashboard active.
Robots are running in production but experiencing stalls that require manual intervention. You’re spending staff time resolving issues instead of on productive work.
Every stall means lost output, missed SLAs, idle staff, or customer-facing failures. You can put a dollar value on each hour of robot downtime.
You can’t justify a dedicated technician per robot, or you need coverage outside business hours and can’t staff for it economically.
Sound like your situation? Let’s talk. The assessment is free and takes 30 minutes.
Book Free Assessment →Nyx Lab deploys Enatic OpenArm robots into your venue. The robot handles repetitive daily tasks — restocking, sorting, delivery, product prep — so your team focuses on customers. We own, operate, maintain. Per robot, per month.
The OpenArm handles repetitive tasks your staff spend hours on daily. When it hits something unexpected, a remote operator resolves it in under 60 seconds.
Pick from backstock, place on shelves. Standard SKUs. Runs continuously without breaks.
Move items between stockroom, departments, pickup points. Autonomous navigation + human fallback.
Sort returns, organise incoming stock, maintain displays. Consistent pick-and-place all day.
Assemble displays, prepare bundles, package items. Precision without fatigue.
Scheduled cleaning of displays, counters, high-traffic areas. No reminders needed.
Demonstrate features on loop or on-demand. Identical every time. Zero staff training.
Buying and operating a robot yourself means $35K-$50K upfront. Nyx Lab’s RaaS eliminates all of that.
OpenArm costs ~$18K vs $35K+ for UR5e or Franka. We pass this saving to you. Full hardware comparison →
We identify repetitive tasks and design robot config.
Program OpenArm for your specific tasks. Validate.
Install, calibrate. Robot working. We operate from day one.
Restocking, sorting, cleaning, delivery — tasks that don’t require human judgment but consume staff hours every day. Hours your team should spend on customers.
$35K–$50K upfront for a robotic arm, plus integration, maintenance, and a technician. Too much capital risk for an unproven deployment. You want to try before you commit.
No robotics engineer on staff. No time to learn robot programming. You want a robot that works on day one without your team needing to understand how it works.
This is exactly why we built RaaS. Free consultation — we’ll be honest about whether it fits your venue.
Free Site Consultation →Free consultation. Honest about whether it fits your venue.
6-DOF robotic arm with open-protocol architecture. Expanding to additional platforms.
Why we started with OpenArm — and what’s coming next.
| Specification | Enatic OpenArm | Universal Robots UR5e | Franka Emika Panda | Fanuc CRX-10iA |
|---|---|---|---|---|
| Type | 6-DOF Arm | 6-DOF Cobot | 7-DOF Research Arm | 6-DOF Cobot |
| Unit Price (approx.) | ~$18K | ~$35K | ~$30K | ~$40K |
| Open Control Protocol | ✓ Full open API | Partial (URScript) | ✓ libfranka | — Proprietary |
| Nyx Lab TaaS Support | Live | Q3 2025 | Q4 2025 | Roadmap |
| Teleoperation Latency | <200ms verified | Est. <250ms | Est. <220ms | TBD |
| Firmware Mod Required | None | Minor config | libfranka setup | Custom adapter needed |
| Store Deploy Available | Yes — Model B | — | — | — |
| Best For | Commercial + industrial | Industrial automation | Research + precision | Heavy industrial |
Different hardware? Talk to our engineering team → We may be further along than you think.
For engineers who need specifics before committing.
Adapter connects to existing control bus. No firmware changes, no custom hardware, no downtime during installation.
Works over existing infrastructure. Encrypted outbound tunnel. Low bandwidth. Standard business connection is sufficient.
End-to-end operator dispatch and connection target. Optimised routing to nearest operator node.
Live multi-angle camera feeds, joint position telemetry, force/torque sensor data streamed to operator in real time.
TLS 1.3 encryption. No inbound ports opened on your network. Operator access is authenticated, role-scoped, and audit-trailed.
UR5e (Q3), Franka Emika (Q4), mobile manipulation (roadmap). Contact us with your specific hardware.
From $1,800/mo. Hardware, operation, maintenance included.
No seat fees, no platform fees, no setup charges. Volume discounts at 5+ robots.
Business hours. 30 interventions/mo.
Extended hours. Unlimited. Priority dispatch.
24/7. Sub-30s dispatch. SLA.
Dedicated team. Custom SLA.
Doesn’t reduce downtime in 30 days? Full refund. No questions.
| Feature | Essential $890 |
Professional $1,990 |
Command $3,900 |
Enterprise Custom |
|
|---|---|---|---|---|---|
| Coverage | |||||
| Operating hours | Business hours (HKT) | 7am – 11pm HKT | 24/7 | 24/7 dedicated team | |
| Interventions per month | 30 | Unlimited | Unlimited | Unlimited | |
| Operator dispatch target | Standard | < 60 seconds | < 60 seconds | < 30 seconds | < 15 seconds |
| Dedicated operator | — | — | — | ✓ | |
| Platform | |||||
| Plug & Play adapter | ✓ | ✓ | ✓ | ✓ | |
| Operator OS access | ✓ | ✓ | ✓ | ✓ | |
| Fleet dashboard | Standard | Full + alerts | Full + custom alerts | Custom analytics | |
| Task reprogramming | Standard | Advanced | Cross-robot | Custom | |
| Session recordings | — | 30-day retention | 90-day retention | Custom retention | |
| Support & Guarantees | |||||
| Support channel | Chat + email | Priority | Dedicated account manager | ||
| Monthly performance report | — | ✓ | ✓ | Custom | |
| Uptime SLA guarantee | — | — | 99.5% | 99.9% | |
| Dedicated onboarding engineer | — | — | ✓ | ✓ | |
| On-site engineering support | — | — | — | ✓ | |
| White-label Operator OS | — | — | — | ✓ | |
| Pricing | |||||
| Monthly billing | ✓ | ✓ | ✓ | Annual | |
| Annual discount | — | 15% off | 20% off | Negotiated | |
| Volume discount (5+ robots) | 10% off | 10% off | 10% off | Negotiated | |
| Volume discount (10+ robots) | 20% off | 20% off | 20% off | Negotiated | |
| 30-day money-back guarantee | ✓ | ✓ | ✓ | ✓ | ✓ |
Not sure which plan? Most clients start with Professional — unlimited interventions and extended hours cover 90% of use cases.
Book Free Assessment →Looking for Robot-as-a-Service instead?
See RaaS Pricing →Hardware, operation, maintenance all included. No upfront cost. Cancel anytime.
1 robot. Business hours. Get started.
Extended hours. Priority dispatch. Most tasks covered.
Unlimited reprogramming. Monthly optimisation. Full support.
Multi-location. 24/7. Custom SLA. Any scale.
Robot doesn’t deliver value in 30 days? Full refund.
| Feature | Starter $1,800 |
Standard $2,400 |
Store Pro $2,900 |
Enterprise Custom |
|---|---|---|---|---|
| Hardware & Setup | ||||
| OpenArm robot unit | ✓ Included | ✓ Included | ✓ Included | ✓ Included |
| On-site installation & calibration | ✓ | ✓ | ✓ | ✓ |
| Task configuration for your venue | ✓ | ✓ | ✓ | Custom design |
| Hardware maintenance & swaps | ✓ | ✓ | ✓ | ✓ |
| Operation | ||||
| Remote operation hours | Business hours | Extended hours | Extended hours | 24/7 |
| Operator dispatch target | Standard | < 60 seconds | < 60 seconds | < 30 seconds |
| Task reprogramming | Monthly | Quarterly | Unlimited | Unlimited + custom |
| Seasonal task changes | 1 per quarter | 2 per quarter | Unlimited | Unlimited |
| Reporting & Support | ||||
| Performance dashboard | Basic | Full | Full | Custom analytics |
| Monthly optimisation review | — | — | ✓ | ✓ |
| Quarterly on-site check-in | — | — | ✓ | ✓ |
| Dedicated account manager | — | — | — | ✓ |
| Co-branded deployment option | — | — | ✓ | ✓ |
| Social media content support | — | — | ✓ | ✓ |
| Scale & Flexibility | ||||
| Multi-location fleet management | — | — | — | ✓ |
| White-label option | — | — | — | ✓ |
| Custom SLA contract | — | — | — | ✓ |
| 30-day money-back guarantee | ✓ | ✓ | ✓ | ✓ |
Most venues start with Store Pro — unlimited reprogramming means the robot adapts as your business changes.
Free Site Consultation →Already have robots? Need a safety net instead?
See TaaS Pricing →Nyx Lab is a robotics infrastructure company founded in Hong Kong. We build the human supervision layer that makes real-world robot deployment reliable.
“Linking Human and Humanoid”
Every robot deployed without a safety net is a promise broken when it stalls at 2am. We close that gap. Starting in Hong Kong and the Greater Bay Area — building toward global coverage.
We tell you when it won’t work.
Milliseconds matter.
Coverage is the product.
You shape our roadmap.
Small team, hard problems, real commercial impact. Hong Kong based.
Build the teleoperation platform — low-latency control systems, real-time video streaming, robot adapter protocols.
Build predictive fault detection, operator-assist systems, and training data pipelines from teleoperation sessions. PyTorch, real-time inference, robotics perception.
Operate commercial robots remotely via the Nyx Lab Operator OS. Handle fault recovery, task reprogramming, live teleoperation. Training provided.
Drive TaaS and Store Deployment sales across Hong Kong and the GBA. Work with factory operators, retail chains, OEM partners.
Don’t see your role? Submit your CV below.
We review every application. Response within 5 business days.
Thank you. We review every application and will be in touch within 5 business days.
Talk to us. We’ll be honest about whether Nyx Lab fits.